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Frequently Asked Questions
Questions & Answers
Q: What's the best way to prepare children for a
move?
A: While there are probably as many answers to this
question as there are children, here are some helpful
tips:
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Talk freely to your children about what the move
will mean.
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Keep to your normal routine as much as possible.
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Keep familiar items (toys, books, blankets, teddy
bears, etc.) out in the open and readily available
(and don't pack the blanket).
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If possible, take your children to your new
community before the move to acquaint them with
their new surroundings.
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Above all, listen to what your children have to say,
and keep the lines of communication open and honest.
Q: Why do movers sometimes put more than one
household shipment on a trailer?
A: In order to keep your costs down; the average
trailer holds from 18,000 to 24,000 pounds-the
equivalent of three to four household shipments.
Q: Can a mover transport our plants and pets to our
new home?
A: Plants, perhaps. Pets, no. Federal regulations
allow a mover to transport plants if the trip is fewer
than 150 miles and under 24 hours. However, some states
may want to quarantine them anyway. In the event that
this should happen, your mover won't be able to ensure
their proper care. Federal regulations prohibit moving
companies from shipping animals in moving vans. If your
pets and plants can't travel with you, ask our
representative to help you make arrangements to safely
transport them to your new home. Ideally, pets and
plants travel best in your own car.
Q: What about perishable food items?
A: Perishable food items cannot be safely shipped in
moving vans. Please dispose of or give away perishable
foods before the move.
Q: What's the best way to prepare a PC for safe
transport?
A: When packing a personal computer, these steps
will help you prepare it for safe transport. To pack
your computer, we strongly recommend that you use the
computer's original carton and packing materials. If
they're not available, use a box that is both strong and
big enough to hold the computer, and pack it with
unprinted newspaper. For more advice, your local
computer dealer can answer other questions.
Other things to consider:
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Back up your software and data
files. These should be taken with you or sent to
your destination via insured mail or e-mail.
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Park the hard drive (if
applicable). See your computer's instruction manual
for special steps to take. With newer computers,
simply turning the power off initiates this safety
feature.
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Insert cardboard or old disk(s)
into disk drive(s).
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Unhook all cables and power
cords, indicating their positions for ease in
set-up. Pack cords separately with manuals and
software.
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Use only static-free packing
materials like clean, wadded unprinted newsprint
(not standard bubble wrap or packing peanuts).
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Create a base layer of wadded
unprinted newsprint and place computer on top of
layer. Then surround sides and top with more wadded
unprinted newsprint until firmly packed, and seal
carton with packing tape.
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Remove all ink cartridges from
the printer.
Q: What should I do with gas in the lawnmower,
leftover paint, turpentine, etc.?
A: It's against the law for moving companies to
transport flammable and combustible materials. Safely
drain or dispose of all combustible and corrosive
materials, including: household paints, bleaches,
propane tanks, gas cans, and fuel in power equipment.
Q: What are additional services?
A: Additional services are any services provided to
you in addition to the line haul transportation. Your
representative can fully explain the total range of
services available, including: crating, packing,
unpacking, appliance services, elevator, stair and long
carries, or shuttle service if access to your residence
is limited and a second, smaller truck is necessary.
Q: What are inventory exceptions?
A: For your protection, when your household goods
are delivered to your new home, your van operator will
ask you to check off items as they are removed from the
van and sign the inventory of household goods. If any
items or cartons are missing or damaged, you must note
this on the inventory sheet at the time of delivery.
This is known as an "inventory exception".
Q: Am I allowed to pack my own belongings?
A: You can pack your own items and save money, if
you wish. However, Move 4 Less cannot be responsible for
items you pack yourself. If you decide to pack your own
belongings, take a look at our Packing Tips section for
a short guide on packing. Your Representative can also
supply you with all the items you'll need to do your own
packing. And remember, for just pennies per pound, you
can have our representative’s trained packing crew pack
your belongings.
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